Smart outpatient clicic

A teleconference on “smart outpatient clinic” was held by NMRRC of the Russian Ministry of Health and Fudan University Shanghai Cancer Center (FUSCC)

The bilateral webinar focused on innovations in the organization of outpatient treatment for cancer patients within a medical institution.

The basis of any “smart outpatient clinic” is competent routing of patients. NMRRC presented the experience of its Obninsk branch polyclinic as an example of such work. More than a thousand patients visit the A.Tsyb MRRC outpatient clinic every day, all calls between patients and operators are recorded, their duration and the number of missed calls are monitored.

During the call a primary card of an outpatient is created and an appointment is made for a specific office for a specific date and time. On the day of the appointment the patient must personally go through the registration desk where additional information is entered into the outpatient card, personal documents are checked and the referral to a particular specialist is confirmed.

The Centre’s outpatient clinic successfully operates a pneumatic dispatch system, which speeds up the transfer of various types of biological materials and medical documents, both in normal and urgent cases. This helps reduce the time it takes to carry out laboratory tests, and also frees staff from the unproductive and time-consuming procedure of hand-to-hand data transfer.

The Centre’s branches operate an electronic system for keeping outpatient records, which enables doctors from various fields to coordinate their work.

Andrei Kaprin, NMRRC General Director, said in his welcoming remarks: “We value very much our communication with our Chinese colleagues, we all share a common enemy – cancer, and we must make every effort to help people. Speaking about modern treatment methods that allow fighting cancer even at late stages, we should by no means forget about the quality of life of patients, their comfort. Faced with the disease, people experience great stress, and it is in our power to make their stay in the clinic comfortable and understandable.

On the part of the Fudan University Shanghai Cancer Center Fudan, the webinar was attended by Professor Jiong Wu – Vice President, Breast Surgery Department, Professor Zhen Chen – Vice President, TCM-WM Integrative Oncology Department, Professor Zhen Zhang – Director, Radiation Oncology Department, Professor Shaoli Song – Director, Nuclear Medicine Department and many others.

During the discussion, colleagues expressed an interest in exchanging experiences on the use of radiopharmaceuticals in the treatment of malignant neoplasms. Sergey Ivanov, Director of the A. Tsyb MRRC, Corresponding Member of the Russian Academy of Sciences, proposed to make it an occasion for the next meeting.

“We have something to share with our Chinese colleagues, because our Center applies Russian radiopharmaceuticals that are successfully used in the treatment of various oncological and non-oncological diseases, while China has its own developments in this field.

It is important to note that this is not the first meeting between representatives of the NMRRC and the Fudan University Shanghai Cancer Centre. In 2019, Prof.Andrey Kaprin visited it, and in the same year, two A.Tsyb MRRC specialists – Dr.Sergey Gamayunov, head of the Department of Radiation and Surgical Treatment of Thoracic Diseases and Dr.Konstantin Gordon, senior researcher of the Department of Proton and Photon Therapy – visited Shanghai to exchange experience. Unfortunately, the planned return visit of Chinese specialists did not take place because of Covid-19, the more important for us now is the resumption of professional cooperation.

NMRRC Press Service